Hosting Agreement
Responsive Geeks
WORDPRESS HOSTING & SSL CERTIFICATE AGREEMENT
Last Revised: 2/21/2020
PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
PLEASE NOTE: We only offer web hosting for WordPress based websites.
- DESCRIPTION OF SERVICES
WordPress Website Hosting. We place your WordPress website within one or more servers. Resources are shared between customers on the same servers; however, your site is given a unique address (DNS).
Managed WordPress Hosting. We install WordPress for you on our server(s) and retain an administrator login to your WordPress dashboard, which you will also have access to. We handle most administrative tasks, including Domain DNS management, automated website backups, WordPress Core & Plugin updates, and enhanced website security.
Business Email Addresses. In order for you to utilize our email server(s), we must manage DNS for your domain and your domain must point to our Name Servers. We will do the initial configuration of your email addresses for you and we will retain administrative access.
SSL Certificates. Unless you have requested otherwise, we will automatically install a Free Let’s Encrypt SSL Certificate on your website domain to assist in keeping your website and customer’s information secure. You may choose to purchase a Premium Comodo Secure SSL certificate for a fee and display a Comodo Secure Seal on the front end of your website, displaying to your customer’s that your website is safe & secure.
- ACCOUNT LIMITATIONS
Storage Capacity. The amount of usable storage capacity for each hosting account is limited to 5GBs total. If you are reaching your allotted storage we will contact you and request that you pay for additional storage or delete/archive old files or emails. Any email addresses you may have with us also count against your allotted storage.
Hosting Account. Each Hosting Account is limited to one (1) WordPress website installation.
Account Dashboards. We do not offer dashboard access for your hosting account; including DNS management, creating FTP users, adding/deleting email addresses, or making any server-level changes. You will only have access to your WordPress Dashboard to make changes/updates to your website. We do all administrative changes that are needed for your hosting account. You can submit any requests to support@responsivegeeks.com.
Migration of Servers. As a normal course of business, it may be necessary for us to migrate our servers. We do not guarantee that your website or hosting account will maintain the same IP address at all times and you may be randomly assigned a new IP address, even if you have requested a dedicated IP.
- YOUR OBLIGATIONS AND REPRESENTATIONS
Abusive/Malicious Activities. You acknowledge and agree that you may not use our servers and your website as a source for any abusive or malicious activities that threaten Responsive Geeks, our customers, or third-parties. You agree that we reserve the right to remove your website(s) temporarily or permanently from our servers if you are in violation of this Hosting Agreement.
Adult Content, Bittorrents, Crypto Mining. We do not allow hosting for any adult related content; including online dating websites, chatrooms, or pornography. We also do not allow hosting for BitTorrent or Crypto Mining websites. You acknowledge and agree that you will not use your Hosting Account or website to store or display any such related content.
Storage and Security. You shall be solely responsible for undertaking measures to (1) prevent any loss or damage to your website or server content; (2) maintain independent archival and backup copies of your website or server content; and (3) ensure the security, confidentiality, and integrity of all your website or server content transmitted through or stored on our servers.
Our servers are not an archive and we shall have no liability to you or any other person for loss, damage or destruction of any of your content.
Website and Server Content. Unless you have purchased a Maintenance Agreement or a Maintenance Service with us, you’re solely responsible for making changes, updates, and/or additions to any and all files, pages, data, information, images, videos, links, software, and text on your website. You acknowledge and agree that in order to provide you with technical support on your website, it may be necessary for us to add, modify, or remove content from your hosting account or website.
Universal Terms of Service. You acknowledge and agree that by using our Hosting Services you are also bound to our UNIVERSAL TERMS OF SERVICE.
- OTHER REPRESENTATIONS/ACCOUNT TERMINATION
Notice Regarding Licensed 3rd Party Software and Licensed Images (where available). You acknowledge that Responsive Geeks utilizes multiple 3rd Party Software Developers and Providers that have created Virtual Private Servers (VPS), software, themes, and plugins for WordPress. We have purchased developer license rights to use said software and we may use said software to upload, install, design, update, secure, and/or maintain your website. Subject to all other applicable licenses and terms & conditions; VPS’s, WordPress software/plugins, and images available and licensed for use are intended for Responsive Geeks hosted customers only and are subject to the terms and conditions of third-party intellectual property rights and licensing restrictions. To the extent you wish to export or migrate your hosted product or service to another service provider (if available as an option), you agree that it is solely your responsibility to ensure your continued right to use any software, plugins, or images incorporated therein.
Termination of Hosting Account. Prior to the termination of your Hosting Account, you are responsible for moving your website and any files, emails, or server content off our servers. We will not transfer or FTP your website or server content to another provider. You acknowledge and agree that upon termination or expiration of your Hosting Account, you must discontinue the use of your Hosting Account and any assigned IP address(es), as well as point your domain name system “DNS” for your domain(s) away from our server(s).